Product Operations Team
We equip the Product organization with the knowledge, tools, and resources to scale rapidly and efficiently.
Current Openings
“I get to think strategically about how the Product department can rapidly scale while continuing to deliver the highest quality products to clients. We take an analytical yet creative approach to helping the department improve. I continue to be impressed by how thoughtful and passionate our team is about ensuring we have the best Product organization possible.”
Kristen Hill
Who Are We & What Do We Do?
Product Operations’ mission is to ensure that the Product team (Data and Research) across our Investor and Corporate business has the knowledge, tools, and resources to scale rapidly and efficiently. Our goal is to make all analysts experts at what they do, maximize their impact, and set them up for successful careers. The Enablement sub-team is focused on effective hiring, training, development, and performance management. The Operations sub-team is focused on effective standardization of workflows, best practices, and processes. In addition to working closely with the Data and Research teams that we support, we partner with the Engineering team to ensure we are building tools to maximize efficiency of the Product team, and other Operations teams at the company to align on best practices.
What Do We Value?
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Impact
We stay away from creating processes or enforcing documentation for the sake of it. Rather, we integrate best practices into training and workflows to optimize learning and adoption. We don’t assume our work is impactful; we focus on desired outcomes and use metrics to track our output from project inception through completion and maintenance.
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Efficiency
We value simple solutions over complicated processes. We aim to remove repetitive, manual, or low judgment work so we can focus on higher judgment and higher impact work. We aim to get to desired outcomes as quickly as possible, which requires being great project managers and maintaining strong relationships with cross-functional stakeholders.
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Experimental
We are not afraid of trying things that have never been done before, failing on projects, or changing the status quo. We make smart bets but solicit feedback early and run pilot tests so we can pivot or terminate experiments that don’t work. Measuring the impact of an experiment is as, if not more, important than the experiment itself, as it allows us to have the confidence to try new things with a focus on impact.